Customer Service - always here for you!

Hi and welcome to our customer service! We are here to make your shopping experience as easy and hassle-free as possible, and this page is therefore dedicated to help you finding answers to any questions and needs you may have! Can't find the answer? Then all you have to do is to contact us, and we will answer you as soon as we can! Below is an overview of the main categories, click on the links to find more information about what you are looking for!

Shipping & Delivery

We understand the importance of receiving your orders on time, and preferably on the same day you ordered! Same day delivery is unfortunately not possible, but our "Shipping & Delivery" page gives you all the necessary information about delivery times, shipping prices and tracking options.

Click here to find out how quickly you can get your package delivered!

Returns & Complaints

Your satisfaction is our first priority! If you should experience problems with a product or wish to return an item, you will find guidance regarding the process on our "Returns and Complaints" page. We are here to help you with any challenges and questions you may otherwise have!

Although we are absolutely sure that you will love our products, you will find more information about returns and complaints here!

Your orders

We want to give you full control over your orders, which is why you get the opportunity to create an account with Wise or Twice! Log in with your email address to view your previous orders, saved delivery addresses and other important information. We offer a very simple login process. You just need to use your e-mail address and receive a verification code via e-mail, no complicated registration forms or passwords. It couldn't be easier!

Create your account and log in here!

Frequently Asked Questions (FAQ)

We have made it easy for you to find the information you need. Explore our frequently asked questions page here, and browse through the different categories to find the answers you're looking for. If you still have questions after visiting our frequently asked questions, you are most welcome to contact our customer service via the contact form below or via our chat. We are here to help you!

Contact form